Social Security Institution Electronic Notification Procedures

Nevertheless, in practice, certain questions have arisen regarding what the SSI electronic notification address is, how it can be obtained, and whether it is mandatory.

In this article, the process of obtaining and implementing electronic notifications by the Social Security Institution will be clarified in a question-and-answer format.

What is electronic notification?

According to the relevant legislation, it is the service of documents required to be notified through the electronic notification system to the electronic addresses of the recipients.

What is the electronic notification system?

It is the system through which the notification documents are sent to the recipient's electronic address via information systems, and their delivery is ensured and documented electronically.

Which documents will be served electronically?

All documents that must be prepared and sent by the Institution pursuant to the Social Insurances and General Health Insurance Law No. 5510, the Law on the Procedure for the Collection of Public Receivables No. 6183 dated 21.07.1953, and other relevant legislation shall be served electronically.

Who is obliged to obtain an electronic notification address?

Natural or legal person employers employing insured persons, as well as institutions and organizations without legal personality, are required to obtain an e-Notification address and use the system.

Can we obtain an electronic notification address voluntarily without being an employer?

In addition to those obliged to obtain an electronic notification address, natural persons, legal persons, and organizations without legal personality may also obtain an electronic notification address voluntarily if they so wish.

What is the application period for those obliged to obtain an electronic notification address?

An application must be submitted within three months following the month in which insured employment commences.

Where can an e-Notification address application be submitted?

Applications can be submitted through e-Government at www.turkiye.gov.tr. (In Turkish)

How do applications differ according to user groups?

Applications are made under three main groups:

1. Users/insured persons without an employer registration at SSI
2. Natural person employers
3. Legal person employers

How can users without an employer registration at SSI apply?

These individuals may apply under the "Natural Person Voluntary" option in order to view their personal notifications.

How can natural person employers apply for e-Notification?

Natural person employers may apply under the "Natural Person Employer" option, either personally or through their employer representative.

How should legal person employers apply?

Legal person employers must apply under the "Legal Person" option. The applicant must be registered in MERSIS or in the SSI workplace registration as a manager, director, or legal representative.

Is any additional document or paperwork required for an e-Notification application?

Since the application is made entirely online through the e-Government system, no specific documents are generally required during the application process. In legal person applications, verification of MERSIS or SSI records is performed automatically.

How are notifications delivered after obtaining an e-Notification address?

Notifications are sent to the electronic notification address designated during the application and can be viewed via the e-Government portal.

How will I know if I have received an e-Notification?

When an e-Notification is sent, an information message is delivered to the recipient's mobile phone number registered in the e-Government system via SMS and/or to their registered e-mail address. The non-receipt of this information message does not affect the validity of the notification.

For this reason, it is important for employers to regularly check their electronic notification addresses at routine intervals.

Who can view the electronic notification?

• The employer/representative who submitted the application
• Authorized managers
• Users granted authority as sub-accounts

When is a document sent via e-Notification deemed to have been served?

Whether or not the document is read by the recipient does not affect its validity as a notification.

Even if the document has not been read by the recipient, it is deemed to have been served on the fifth day following the date it reaches the electronic address.

Can authorization be granted to third parties to view notifications?

For natural person employers, the employer or employer representative who submitted the application; and for legal person employers, each manager, director, or legal representative may authorize third parties to view the notifications.

What happens if the authorized person changes in legal person employers?

A new manager/director/legal representative must submit a new application via the e-Government portal within 3 months from the date of appointment.

If a new workplace is registered, is a new e-Notification address required?

No. When a new workplace is opened under the same tax identification number (for legal persons) or the same Turkish ID number (for natural persons), the existing address continues to be used.

Can voluntary withdrawal from the e-Notification system be made?

No. Those who are included in the electronic notification system, either mandatorily or voluntarily, cannot withdraw from the system at their own discretion.

If an administrative fine is received via the e-Notification system and opened within 5 days, can it be paid at a reduced rate?

Yes. If the notification is opened between the date it is received and the 5th day, the fine can still be paid at the reduced rate.

What happens if notification is not made electronically?

If electronic notification cannot be made for a mandatory reason, the SSI carries out the notification physically in accordance with the provisions of the Notification Law No. 7201 and the Law No. 6183.

Is an administrative fine imposed on those who fail to obtain an electronic notification address, despite being obliged to do so?

Among the provisions of Law No. 5510 regulating administrative fines, no administrative fine is stipulated for the act of failing to obtain an electronic notification address. Therefore, as of today, no administrative fine is imposed for this act.

You can access the relevant regulation here. (In Turkish)

You can access the relevant circular here. (In Turkish)